Belinda Crichlow Resume

A team-player who is a detail-oriented and a creative problem solver. I have a wealth of experience and knowledge from diverse work experiences in education, healthcare, and finance, which highlight my leadership, communication, and critical thinking skills.

Web Dev: WordPress, HTML, CSS, JavaScript, Bootstrap, Git, GitHub, SCRUM
Graphic Design: Photoshop, Illustrator, AdobeXD, Canva, Generative AI, ChatGPT
Publishing: Amazon KDP, Adobe Acrobat DC, InDesign
Remote: Zoom, Slack, Asana, Trello, OneDrive, Dropbox, Google Drive
Productivity: MS Office, Google Docs, Apple Suite
Management: Supervisory, Workflow Management, Training & Dev, Performance Management
Platforms: Windows, Mac

Tutor/Instructor (Hybrid) - Medgar Evers College, Brooklyn, NY 6 - 18 – Present

Advance student’s understanding of MS Office, HTML, CSS, and JavaScript
Teach strategies to improve academic performance and studying and test taking skills
Assist students with homework, projects, test preparation, papers, research, and other academic tasks
Established and taught the first PowerPoint course in the MEC Adult and Continuation Education Program
Troubleshoot tech issues and escalate to IT department when necessary

Jr. Web Developer Trainee (Remote) - Generation USA, Washington, DC 6/22 – 10/22

Participated in 21wks/350+ hours training learning how web development works
Learned problem-solving and behavioral skills and mindsets needed to be successful as a web developer
Upskilled in SCRUM, Git, GitHub, HTML, CSS, Bootstrap, and JavaScript
Obtained JavaScript Certification

Teacher/Tech Support (Hybrid) - St. Mark’s Day School, Brooklyn, NY 9 /19 - 8/21

Taught HTML, CSS, Office 365, Graphic Design, and Earth Science to grades 4 through 8
Led skills training to prepare teachers for virtual teaching during the pandemic
Recommended technology upgrades to facilitate hybrid teaching and enhance classroom learning
Cultivated engaging learning environments which increased participation and improved grades by 60%
Re-built school’s website which increased site visits by 80%
Oversaw all aspects of the computer lab including layout, software installation, and accounts management
Managed on-site tech support

Developer (Remote) - HabitatPro, Lima, Peru 6/14-9/17

Developed organization’s website using HTML, CSS, Bootstrap, and WordPress
Modified graphics for Web usage

Product Manager - Econgaline.com, Brooklyn, NY 03 /13 – 9/15

Tested software, provided feedback on bugs, and resolutions for UX issues
Managed all admin details, researched funding sources, and completed competitive analyses
Created software documentation
Developed and maintained product website
Crafted pitches for combinators and funders

Office Manager - NYU Hospital, New York, NY 07 /07 – 05 /12

Supervised full-time/part-time/per diem staff, provided training, and prepared performance evaluations
Restructured workflow which reduced errors by 70% and significantly improved patient scheduling
Enhanced scheduling for patients and clinical staff, integrating each patient's needs for optimum results
Coordinated subspecialty physician fellowship program, including recruitment, credentialing, compliance, and scheduling

Operations Manager/Business Analyst - JPMorganChase, Brooklyn, NY 03/01 - 07/07

Managed daily operations for processing of over $10M Lockbox accounts and over 35+ staff
Boosted staff morale with a monthly Productivity Award that improved productivity by 70%
Developed Action Plan which increased timeliness of deliverables and improved quality by over 30%
Created procedures for Daily Mail Processing which achieved a passing grade on the internal audit
Conducted new-hire training, coached and developed staff, and prepared performance evaluations
Partnered with the Security Department to train managerial staff in departmental access procedures
Pioneered and delivered departmental competency-based training in MS Word, Excel, and PowerPoint
Initiated and facilitated forums to get feedback on departmental problems and devise solutions
Mediated staff conflicts, advised staff on HR policies and benefits, and mentored peers
Liaised with IT department for office tech support